The Dumbing Down of Call Centres
Yesterday I was the subject of a cold call regarding, I believe, insurance for a credit card I do not have anymore. MBNA are a company to avoid. The caller asked if I had 10 minutes to spare to take a survey. No.... could she call tomorrow at say 10?.... No...... and .... could she just .....as a matter of security check some details Mr Dawes .... a bit of confusion concerning your first name ... is it Brain or is it Brian? Dumbfounded I say that I often get it spelt incorrectly but nobody has ever pronounced it incorrectly. So she says - which one then - Brain or Brian? Brain I say. I hang up and stare at the wall for a few minutes.
posted by Anonymous at 11:43 am
4 Comments:
I once had someone call me up from one of these places & address me as 'Sir Nicholas . . .'
I told him to f*** off.
Well, just to muck it all up more, MBNA has just been acquired by none other than Bank of America for something in the neighborhood of 36 billion, that BILLION, dollars. I myself always like to ask where they are calling me from...
Get the card, accept the refund - & then use it once & once only to buy something of slightly less value than the credit. Leave, say, 10p credit in your favour on the balance. Never use it again. For years they will have the trouble and expense of mailing you a monthly statement telling you your account is 10p in credit.
'Brain' is, i believe, an Irish Pronunciation - i believe that i have a relative with that name
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